Questions and answers

Your account is created once payment is confirmed, and we then ask for your business details, services and team. If you want to discuss your needs before paying, send a request first.

You receive a confirmation once the payment has gone through.

We send a written scope and quote first, describing what will be built, the price and the payment arrangement. Work starts only once you have accepted it.

The text, images and documents you and your clients provide remain yours. Arrangements for your website and data at the end of a service are set out in the Terms page and the confirmation you receive.

Yes. You can keep your domain with its current registrar and point it to our hosting, or register a new one through Netim. We plan the email switch so that SPF, DKIM and DMARC are configured; messages stored with the old provider need to be exported separately.

We process data only to provide the services you buy, as described in our privacy notice. Our own sites use no advertising or analytics cookies. For portals and document collection, you decide which documents to request and how long to keep them, and we configure access to match.

Cancellation conditions, notice and the treatment of prepaid terms are set out in the Terms page and in the confirmation you receive at purchase.

No. east-estate.com serves businesses outside the United States. All work is delivered remotely, so location within that market does not matter.

AI assistants can answer and route enquiries on the website, email and WhatsApp. Which channels a specific reminder or follow-up uses is agreed during scoping, depending on your existing tools and the rules that apply to them.

We do not sell to private individuals, act as a property agency, manage your clients' affairs, send unsolicited marketing, run advertising or guarantee search rankings or AI citations. We also do not offer phone support; we reply by email within one business day.